Mi Way or the high way

I`m one of only one I see that is complaining of miway??? We had a broke in end of sept 2015.It took miway 10 days to send a assessor out. then took them 30 days to tell me that the invoicing between distributor and supplier is not rite I need to withdraw my claim as I`m *****ent. They also ask me to give them papers of proof of payment from the year 2007 till know??? then they reject my claim as I could not give them papers from 2007 till now. Now when I took out the policy 04/04/2014 no one asked me to give prove of payment, or how did I bought the item, it was specified on its own, but when they reject the claim they put all items together. then they tell you it is one incident they don't pay nothing.<br> I do understand prove of payment, witch was given by means of invoice. Then you need to give bank statements ??? they want to now everything, when you got just one thing not to there like they call you the ********. miway got saying:\ where we do things you why"... it must be :\"" where we do things our way\""<br> I send in my complaint letter 01/12/15 until now no response.. Any ideas will be helpfull"""