BN
Bulelani N

1 reviews | Active since Feb 2016

19 Feb 2016, 13:11

Mi Way is Stress

I had an incident on the 31st of January 2016. I reported it on the 1st of February 2016. I gave all the details that were required on the 1st of February 2016. After several calls and emails I was told that my car was assessed and I will get an authorization on that same day. Which clearly didn't happen. I had to call and check, it was then I received a call and was told which panel beater will repair my car.Upon arriving in the panel beater,I was told that they don't have any authorization. We had to call miway again, for them to send the authorization. After sending the authorization, the panel beater informed that the authorization was cancelled. I had to call miway all over again.<br> <br> Its either miway employed people who can not perform their job or the company on its own is ***********. They dont even make courtesy calls to report on the progress of the claim or non thereof.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply01 Mar 2016, 13:41
Official
Hello Buja82,

We need to unconditionally apologise for the delays you experienced!

Gloria has called to let you know that the authorisation has been sent to the repairer, and we urge you to give us a call if you need help with anything else!

Kind regards,
The MiWay Team