RB
Riaan B

1 reviews | Active since Dec 2012

24 Aug 2024, 07:56

Mi Way is money hungry, lies to you and forced you to sleep in your car

Before of Mi Way insurance - if they don't debit your account 5 days before the debit order date, the staff lies to you to get you off their backs.

I was on a business trip and money was deposited into my account by my company for my accommodation on the night of the 23rd August. Mi Way decided to debit my account on the 23rd and have taken the money although my debit order date is the 28th. I've called the call centre and ****k to Sifiso who informed me that he will request a refund and that the money will be back in my account that evening or the following morning - if stressed the urgency that i can't wait till the next morning as I need to pay for accommodation.... Well well nothing came through and I was FORCED TO SLEEP THE NIGHT IN MY CAR. it is now 7h50 the morning of the 24th and still nothing a promised.

Be very carefull when dealing with my Mi Way I regret taking up insunrance with Mi Way and will cancel my policy with immediate affect and demand a refund for the monies paid

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply24 Aug 2024, 07:57
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team
RB
Riaan B's update24 Aug 2024, 08:01
Reviewer Update
And then you get a pathetic system reply......
RB
Riaan B's update24 Aug 2024, 11:29
Reviewer Update
Another phone call with more excuses - seems like this will need to go the legal route.

Mi Way wants me to them after being **** to - they can't provide a proof of payment that the refund was done and expect me to belief them