MI WAY INSURANCE IS NOT THE NR 1 INSURANCE, MABY NR 1 FROM THE BOTTOM

My 2 vehicles is currently insured by Mi way insurance,i have been a client for approximately 3 years now,i have been involved in an accident recently,when i registered the claim/accident i was shocked to find that my access has changed from R3500 to R6000 without myself signing any documentation that i agree to this. Then afterwords i wanted to add my father as a regular driver of one of my vehicles,the help i received was very poor and also they want to charge me more for adding him on my insurance. THEN THE BIGGEST CONCERN I ALSO HAVE IS THAT I NEED TO BORROW A VEHICLE TO GET TO WORK AND BACK AND THEY (MI WAY) JUST BLATANTLY REFUSING TO ADD THIS VEHICLE ON MY INSURANCE FOR THE TIME I NEED TO USE IT WHILE MY VEHICLE IS IN FOR REPAIRS.....VERY VERY BAD SERVICE AND CUSTOMER SERVICE.