Mi Way dropped the ball. Excellent service I think not!

Brilliant service seems a bit lacking, I must say I am quite disappointed to say the least. I switched because I thought your service would be better, I thought your claims procedure would be less of a headache but it seems I am sorely mistaken. I phoned this morning as my wife's car has been standing at the panel beaters for a week now and the accident happened more than 10 days ago, at the time of my call our 'dedicated agent' was not present and my request for a call back at 8:45am has been missed... So Miway now my question to you is how do you as a company restore the faith you have now broken? My wife was promised over the phone that we would not pay an excess as Miway would reclaim this from the *** and his insurance that crashed into my wife, pull the conversation and take a listen I am quite sure we are not mistaken on the matter... As I have warned this morning I dropped my previous insurer like a hot potato due to their lack of service and I will not hesitate to do the same should you keep on messing me around. We pay our premiums each month without delay and excuses so why should I be given pitiful explanations when it comes to service......