mi way claims

Had my suitcase ****** on the shozaloza meal and put in a claim on 6 July. Still nothing finalised and I have phoned almost daily to find out. Spent my holiday in my daughter's clothes. The service is ********** and yet there is nothing I can do about it. What is the point to paying premiums every month. If I saved that money I would be so much better off. Disgustrf