CH
Carina H

1 reviews | Active since Jun 2013

13 Mar 2017, 10:51

Mi Way are ******!!

<p>on December 1st 2016, one of MiWays clients drove into my car while I was stationery. The client admitted giult and I proceeded to lodge a third party claim, I was instructed to get 2 quotes and submitt them. My car is a 2015 BMW which is still under warenty and motor plan which means it need to go to a BMW approved panel beater. Irecieved the 2 quotes which where both over 50k, three month later I had no responce back from MiWay about my claim, Suzan Baloyi who was handling the case did not phone me once after numerous requests that she phiones me. I eventually recied a settlement amout of 24K which is less than half of what the the panel beaters has quoted me. After comparing the quotes to sse how they came up with the amount I discovered that they only quote to repair 3 parts, they did not includev labour, paint bolts brackets or anything except for the part. Mi Way are ****** bullies and *******, WHY THE HELL SHOULD I PAY TO GET MY CAR REPAIRED WHEN YOUR CLIENT WAS IN THE WRONG AND HE PAYS FOR THIRD PARTY!!!!</p>

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Replies (5)
MiWay Insurance
MiWay Insurance's reply13 Mar 2017, 13:54
Official

We're sorry to hear that your experience with us has not been pleasant. We will follow up on your behalf and get back to you with detailed feedback.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply15 Mar 2017, 16:26
Official

We’re sorry to hear that you’re not happy with the outcome of your claim against our client’s policy.

Madeleine has since been in touch to discuss your concerns in more detail, and she updated you on the damage report for your car. She also explained what to expect moving forward, and we urge you to give us a call if you need anything else!


Kind regards,
The MiWay Team

CH
Carina H's update15 Mar 2017, 19:44
Reviewer Update

I have not received any calls from Madeleine to discuss anything, she has not been in touch with me

MiWay Insurance
MiWay Insurance's reply16 Mar 2017, 08:39
Official

We will follow up with her.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply22 Mar 2017, 15:56
Official

Apologies for the misunderstanding on our previous response Carina!

Madeleine has since been in touch to discuss the damage report on your claim, and she informed you of what we’ll require from you moving forward. Please give us a shout if you need anything else.


Kind regards,
The MiWay Team