Mi Rewards: Complaint

<p>Good Day</p> <p> </p> <p>I'm a current MiWay customer and have been for 6 years. I recently enquired about Mi Rewards. The policy states that Mi Rewards will be paid out after the first 3 years and every 2 years thereafter regardless if a person claims. I did receive a Mi Rewards pay-out after the 3 years and should have received the next one in April 2016. After spending an half hour on the phone, I was told that I did not make a payment in June 2015 (or missed it). In 6 years I've never missed a payment, cause if you do they will never payout any claim. After spending another half an hour explaining that I never missed a payment, I was asked to provide proof via bank statements which I immediatley send through. So since then I've been phoning and emailing trying to get any feedback....unsuccessful to date. I can change my insurance company but will then start all over again. Why is it always an issue to get an insurance company to pay out even a small thing like Mi Rewards. If I actually missed a payment, then inform me that I did and that it will affect my cliams or rewards instead of staying quite to have a reason not to pay out. Poor customer service.</p> <p> </p> <p>If it is this much trouble just to get a small payment reward back after 6 years of being a client, I do not want to know what the process will be for an actual cliam. Do I change my insurance company? Please assist.</p> <p> </p> <p>Kind regards, </p> <p> </p>