Mi May is the company that I can't trust

I needed road side assistance I phoned mi way they told me that they cover up to 40km anything above that you must pay and that information is new to me. When joining mi way I was told with the number of trips they offer per annum nothing was said about the kilometers. I'm desperate I need help I have insurance that I have been paying for more than 5 years without fail but when I need help for the first time they can't help. This is very disappointing I lost faith in this company