Mastering of Frustration by Miway to me

<p>On 02 May 2016 after I had compalint here on HelloPeter about how Miway Insurance is treating me with regard to my Claims, Miway respresentative called me apologising of how the repsentative who was allocated my claim had been mistreating or abandoning my claim and myself. He then told me that he will do everything to make it a point that my claim was to be fianlised. He requested the AR to which I told him it was at EMPD Alberton as I was not the one driving and the drivers of both vehicles were taken to the hospital. I was called by a someone CALLED kEEGAN kGORI ROM CLAIMS WHO REQUESTED the AR, to which I went to pay for and emailed him. He further requested the drivers details which I gave and he called the driver who gave him his side of story as to what has happened before the Accident. He also requested the Officers number which I gave, and hoped he'd call the officer to get more clarity as both drivers were unconscious and taken to hospital. I waited for an update as I have emailed him what I bel;ieve was enough information as he also requested my ' No Claim' LETTER FROM my previous insurer and have sent. Today 06 May 2017 WHEN i CALLED HIM FOR AN UPDATE HE REQUESTED THE OTHER DRIVERS CONTACTS and I told him I do not have as I was not there when the accident happend and only went there after and did not find all the drivers but only the EMPD officer and told him he should call the officers. I told him I am tired of Miway games with me as this claim is going to be a monthh old withiout a clear WAY as to what is happeneing. This is COSTING me heavily Financially and MIWAY is not taking me serious. tHEY ACTUALLY TOLD ME THE iNSURANCE WAS PAID IN ADVANCE BUT i WAS ALSO DEBITED THIS MONTH FOR A CAR THAT I DO NOT HAVE, and my claim is not being attended to. Today Keegan Kgori also told me that the 'Quantum' OF THE CLAIM WAS ABOVE HIM and it should be his manager that should sign it off, his manager does not return my emails nor pick up calls when I Call...Someone advised me about Miway customers mistreatment when I was about to take up this Policy, I stoped them but later reinstate the policy after their Representative Gloria Sikhakhane convinced me to take up the policy. BNut now they are treating me like trash, the dont feel the Financial pain I am feeling...Is this how you do your business @Miway?</p>