BW
Brett W

1 reviews | Active since May 2015

23 May 2015, 21:08

MANAGERS ALWAYS IN A MEETING !!!

Insured my brand new super bike on the dealership floor. When i received email cover sheet. and rep**** with mistakes to be rectified. Every time i contacted the call centre. they helped me but also up the premium. after the third increase i hit the roof. And demanded to speak to management. Well management both times was conveniently in a meeting. At 16H30!!! PLEASE!!!! So i was fed up as i am old customer with a few years with Miway. I already had other insurance Quotes. And was going to leave MIway due to terrible customer followup service. Mainly Management and these staff trying to get more commission by keep upping my premium. Well Selina Kadiege contacted me and in 15 min of phoning me back informed me everything sorted out. And a premium that beat the other two Quotes. So i am truly happy with Selina professional and efficient way she quickly sorted out my policy. Thanks to Selina i am a happy and content customer now.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply25 May 2015, 09:30
Official
Hello NOMADS1%er Biker,

We need to sincerely apologise for any initial set-backs you have experienced. We appreciate your wonderful feedback for Selina and for taking a moment out of your day to comment on her great service delivery.

Kind regards,
The MiWay Team