Malicious damage to Property Claim

I logged a claim with Miway Insurance on 19 December 2015 after discovering that someone had put sugar water in my car. Its over month now and still I haven't received any concrete feedback on whether or not they will be paying for repairing my car. On Monday 18January I was told they are going to appoint a specialist to see how much damage the sugar water had made. Although I understand there are processes to be followed ,it has been a month already that I am without a car and I keep calling for feedback.<br> The service I have received from Miway is less than satisfactory to say the least.