Making an already terrible experience worse!

<p>I am insured with MiWay, and was involved in a car accident. I lodged a claim with them on the same day, and heard absolutely nothing from them for 3 whole days until I had to follow up. When I followed up, I was told that they would get back to me before the end of that day, as the assessor was still busy with my report. I received what looked like an automated SMS, informing that the damage report on my vehicle came in and I would be contacted shortly. Thereafter I received another which informed me that my claim had been approved and I would be contacted shortly.</p> <p>Nobody contacted me and once again I had to follow up. When I did follow up, I was attended to by a rude consultant by the name of Abel, who made an already unpleasant experience with MiWay even more unpleasant.</p> <p>To make matter worse, I was told that a panelbeater has already been appointed to fix my car, but that panelbeater is completely out of my work or home route and this would that have to be changed to be more convenient. This change will apparently need to be confirmed by an assessor, which means MORE waiting time and MORE time sitting with my damaged vehicle. I have tried following up on this and I have been on hold for more than 40 minutes now.</p> <p>I am beyond frustrated and do not understand why I am paying premiums for nothing! There has been little to no communication from MiWay, every single thing requires constant follow ups from me and when I initially lodged this claim, I ensured that I submitted everything they would need so as to make the entire process quick and easy.</p> <p>I am completely disappointed with the sub standard service received from MiWay thus far, and all it has shown is complete disregard for its customers.</p>