Making a bad situation worse.

I've been with miway for several years and recently logged a claim. This is the 2nd claim in more than 5 years of being with miway.

My claim was registered on the 31/05/2023. I have comp**** with everything requested from the assessor. She advised me that she will finalise the claim by the 23/06/2023. We heard nothing. She than advised my husband that the claim will be finalised on the 30 June 2023. But today we are told to wait until next week Friday.

I am extremely disappointed in the service I am getting. The entire event is stressful and traumatic as is. And not once has miway made me feel like a paying client. Instead we feel interrogated.

I have heard several stories about how people are treated by miway, yet my family continued to show loyalty to miway and as a unit we have insured household and vehicles.

This is extremely more disappointing and frustrating.