Maggie Kgatle refuses to transfer clients?

I took out a policy with Shaheena, she assisted me, and informed me my policy will start 1/4/2015. She said I can call the call center at anytime and ask to speak to her. I called, as I now have a problem with AON, who even though they cancelled it wef 1/4/2015, still wants to take a premium 1/4/2015, and only refund me after they have proof of payment. I cannot afford a double payment. <br> <br> So I called back and wanted to speak to Shaheena to assist me through Miway's cancellation department. Magie Kgatle refused to transfer me, telling me its company policy.