lying consultant and bad service

After several calls to Mi Way and receiving several claim reference numbers you phoned me today to tell me the claim has been rejected! What am i supposed to do now? You gave authorisation to the towing truck by sms, with a claim reference nr, to take my car to the panel-beating shop. Today, after 2weeks you phone me with the news that my claim has been declined. Who is going to pay the towing truck and the panel-beating shop because YOU gave them permission to take my car. Mi way is the cause of the 2week standing fee at the panel-beating shop. I could have asked the towing truck to take my car home. if it wasn't for Mi Way that gave authorisation. I am not satisfied with your service. It was in the first place your consultant, Christopher Mashaba, that told me to cancel my contract with Outsurance when I took out insurance with you. Quick to sell policies but slow in service.