Loyalty seems to cost more and more

Every year Miway pushes up my premium with a huge amount. I get a notification email saying my policy have been renewed and that it now costs loads more. I guess this is the usual bull**** insurance companies do. Then after loads of fighting and threatening to cancel my policy they lower it way down again.

This time however I am abroad for work and they simply say that there is no way, other than phoning them, to sort it out. They keep saying they tried to phone me (on my South-African number) and could not get hold of me. I notify them from the get go, that this will happen and that they should use my other number or email address... seems they do not read the content of the emails/online queries... no surprise there. Well done on providing a service where you make no provision for a customer that might not be in the country constantly.

And in the end... I guess I'll have to pay again. Thank you very much Miway, you are definitely not doing things MY way.