Lost a loyal customer

I tried to get my mother to be a customer for miway but the service I received is horrible, no one can help me get my mother cheaper insurance by going direct and applying online which is what they always promote. I have been a customer with miway for over 5 years and will now have to move on also they have lost a new customer who was gonna Insure two more cars. My mother’s new car has been at the dealership for waiting to be collected so I will have to go with someone else