Loss suffered from inefficient Claim handling

Claim process and efficiency:-

1. Get ready for an hour interview when claiming from the assigned assessor. 2.If your car is drivable online photo assessments are done and used for settlement value. Saving on the cost of the assessor I guess is more important. If further damage is discovered remember to submit another photo before signing settlement you will probably get a higher settlement. 3.Don't bother to expect anything more than we are dealing with your claim from your claims consultant you might find that asking to many times is exactly that you asked to many times. The claims consultant going the extra mile to guide will not happen so if you have a claim you best get up to speed with your policy wording quickly they will not advise. 4.Once you get paid you will get notified that your rental car must be returned within two days even though your car is not repaired yet. How you get around whilst your car is being repaired after settlement is paid well who cares. 5.Lastly remember I guess as they say 'cheap koop is duur koop' rather call PSG for insurance they are excellent. The client comes first not the bottom line with PSG. PSG e-mail for contact ***