Long process

I submitted a claim on 25 April 2026. It was approved, and I had sent my keys along with paperwork to them on 01 May 2026. Tow truck came and collected the car today only (05 May 2026). I want to say that the experience thus far has been good, but it has not been seamless unfortunately. I keep getting emails saying that my paperwork has been received but my claim contact person says they haven't received it yet. I am without a car, no way of getting to and from work. I was told that their process is seamless but I'm starting to doubt whether that is true. I would love to give MiWay the opportunity to turn my experience around.