Long claim process

I am very unhappy with the service I am receiving from Miway. The claim has been ongoing for a month and a half. I have had more than one person dealing with my claim as the initial claim assesor suddenly left and now I am starting the process all ocer. Nikita is super helpful, however it is taking a very long time. I don’t understand why after I have sent all documents requested eg. Bank statements and tracking consent, why has it not been finalised. Danie