Lodging a complaint with the OMBUDSMAN

I'm disgusted! Been an absolute loyal customer and never had issues or complained but this time I had it. I've got a call from a rep who called me for a sale of my additional car she then put me to a sales agent who I asked to call my cousin for the vehicle information and call me back for a quote. He disclosed my bills with an unauthorized person when I clearly said to not disclose anything just get the information as I don't know the cat details and he knows all of it. The guy quoted my cousin with my car and the new car and called me and told me a total different story all together. He also mislead me many times on the cost which was fraustrating me and I told him to stop it he couldn't articulate well and I'm disappointed that your sales team can't articulate which calls for concern. Secondly he made my 1st car discount count as overall and mislead me to believe it was not removed and the second car will get its own discount. He then gave me a wrong quote and emailed me a different quote while also giving my cousin another quote. And I agreed to all of this ****! Thirdly the initial rep called me to ask about My experience with the sales guy and I told her that I was unsatisfied and I want a complaint logged she agreed and said to escalate this. Guess what nothing was done and I'm sitting here and waiting. I will be lodging a case legally around this as I paid as well for something I should have not paid due to the mislead. Legally u obliged to lodge a complaint and deal with it within SLA and u failed to do so.