Life insurance

Around the 28th of July 2015 I received a call form Miway representative advertising a life insurance which would supposedly suit my needs as well as my budget. I agreed that I could start paying the life insurance premiums month end of August, and I was also awaiting for the communication in writing which I had to call to get it. First of all the dates in the policy documents were incorrectly recorded and I had to call back to correct that and did not get through the life insurance department. I held the line for almost 1 hour on three different days. I called in on Saturday, I was told they are not open and they will call me back on Monday (3rd of August 2015). Thebe promised that he would make sure that I called back but I never received any call back. On the 4th of August 2015, I called in again and Lefa received the call. Had the same experience I had with Thebe, as if these guys are trained to lie. Both promised that they will make it their personal responsibility, and that they will even call to check if I was assisted. I am still waiting for the call, but my money has been taken. I hope this will reach them now. I want my money back and this cover to stop immediately.