Lies upon lies

On Friday 15 July I spoke to Simpiwe from Miway where they reworked my policy with them. As per the telephonic discussion all my vehicle excesses is R0 and also my home contents is also R0 with a premium of R1058.73. When I received the documents from Miway I saw that the excess on one my vehicles were not removed. I immediately called them back to Simpiwe but he was busy. I left a message for him to call me back. He never called me back. On Monday 18 July I tried calling him again and the consultant said that he was busy and she would get him to call me back. He didn't call me back. This morning I phone again and left another message for him to call me back. He eventually called me back. When going through the policy he said that the price would have to go up to R1300 if he had to remove the excess from the vehicle. According to the discussion on Friday this was already agreed upon to be R0 at a R1058. How can you give a price to a customer and then change the story.