VM
Viki M

1 reviews | Active since Mar 2015

03 Nov 2017, 12:25

LIES LIES LIES ON TOP OF HORRIBLE CUSTOMER SERVICE

What the actual hell is going on with Tracker and MiWay? Firstly I receive a "courtesy" call from MiWay "Hello sir this is a courtesy call from us offering you a 2nd tracker installation at no cost or inconvenience to you. All we need is just to confirm with tracker if you're with them and we can arrange on your behalf that they come to were you are to install it. This is to make sure your car is 100% safe and recoverable should anything happen." So indeed MiWay send and email to tracker with me cc'd in it. I make nothing of the email because like it was explained to me this was a courtesy that would be of no inconvenience to me. Time passes and no 2nd tracker is installed. I get a text that "Theft and Hijack"is no longer covered due to something that in their words would be ''of no inconvenience" to me. I pay my insurance and I have Sky track that I pay every month so as far as I am concerned I have followed adhered to all requirements. I have a tracker in my car yet MiWay removes "'Theft and Hijack" because this second tracking device that they offered at no inconvenience to me has not been installed? You ARE INSANE if you think im going to take this lying down. Hello Peter won't be my only stop. I am taking this everywhere necessary. I feel like that email about ripping black people off was actually real. This would never happen if I was white, yet we talk about liberation and reformation and I. I want my insurance cover fixed. I am not a ******. I am a hard working black south african male who has a tracker that I pay for every month as per your requirements. FIX IT.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply03 Nov 2017, 12:41
Official

Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply21 Nov 2017, 16:45
Official

We need to sincerely apologise for the lapse in service you experienced and for any hassles we have caused you! Nox has confirmed that our service provider has been in touch to fix the tracking unit and we thank you for giving us another chance to make things right.

Please don’t hesitate to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team