TJ
Tilla J

1 reviews | Active since Feb 2012

07 Jul 2017, 10:21

lies and lies and lies

<p>dear miway. i am super tired of you. i want to cancel my policy with you. my vehicle is sold. that was discussed a month ago when you phoned me. your fees went up with 50% - that is madness. for a 9 year old car! i would either have moved to a new insurer until the vehicle is sold (i am sure anyone would be able to beat your price) or just cancel the insurance once vehicle is sold. now i am told you cannot cancel and refund my money as you need proof (the lady was going to send me a mail so that i can send her an affidavit - mail did not find it's way yet, i phoned on monday to cancel. 5 days later already) or you need 30days notice. how many excuses will you have to rip people off? cancel my policy and refund my July cover please. thank you. </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply07 Jul 2017, 10:27
Official

We have passed your note on and we'll get someone to give you a call soonest. Please accept our sincere apology in the interim for any hassles we have caused you!

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply11 Jul 2017, 09:25
Official

We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you. Innocentia has confirmed that your policy has been cancelled and she also explained what we need from you in order to speed up your refund.

Please don’t hesitate to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team