LIES AND EMPTY PROMISES because they do things TheirWay

I submitted a claim for a tyre on the 26 August 2023, and ever since it has been a nightmare with Miway. First they approve a short amount to their chosen service provider, and then Happy who initially was the consultant handling my claim, makes promises that she failed to keep as a result, I have to call Miway almost daily to request feedback regarding my claim and only then things are actioned as more empty promises are made. I then called them on Monday(11 Sep) complaining regarding the lack of feedback and how my claim is being handled, again Sanet Jacobs makes empty promises regarding a payment. Can you imagine my shock as I just spoke to a consultant now, only to be told that my claim still has not been actioned by Sanet and it will be done shortly. Why do I have to prompt people for a service that they're employed to provide? Why is it difficult for Miway to call me and provide feedback regarding the status of my claim instead of me having to call them? I've been driving with a spare tyre for more than two weeks now and Miway doesn't care. How difficult can be to process an authorized claim for a tyre. This is very frustrating, money and time-consuming. Now I have to wait another week because I have just reminded people to do their jobs and it's going to take another 3 working days for my payout!!! What an inconvenience. This is pure incompetence, an utter lack of interest in providing a service people pay for, a lack of respect for clients by continuously lying and making empty promises.