Lies and Deceit

If there was a 0 star option I would opt for that one.

I caution anyone to take cover with MiWay!

My vehicle was written off in a car accident on 1 March 2023. Apart from a traumatic experience after surgery and still in recovery I am saddled with *********** individuals who lie!

Note, I have comprehensive car insurance together with credit shortfall.

Firstly, the consultant assigned to my claim, Rito, reassured me, "ma'am we settled your car with the bank and need only send you a proof of payment and then stated a R66k will be paid into my bank.

This consultant sends me an email requesting my banking details after almost 10-13days of mu claim being lodged and NOT once having spoken to me telephonically.

MiWay to date has paid my finance house R0 after allegedly making a payment and to send me a proof of payment. This information has only came to my attention 2 days ago when my finance house informed me nothing has been paid.

Furthermore, the consultant allegedly made a mistake by telling me R66 000.00 was to be paid to me and now management says it was a calculation error yet she was reading this information off her system.

Now having credit shortfall means NOTHING. Because my credit shortfall is seemingly covering nothing, so what is the purpose then?

I have numerously asked for CLARIFICATION on why was I midlead when nothing has been paid and furthermore why am I not receiving 100% coverage. I was advised that comprehensive car insurance is vital, however, credit shortfall will cover whatever else is not being covered.

First-time vehicle owner and unfortunately I was in a traumatic accident of which I am still home recovering. Now I have the displeasure of added stress with insurance.

False adverti*****ts and by no way has MiWay given me peace of mind. Infact they have this great video where they say they'll assist with getting a new vehicle. How? They cannot even cover my car. I am under more distress and in a worse position! No Car!!!! And to be seemingly saddled with more debt because of horrible insurance!