Lets do the quote again, and again and not assist you with cover

I called in last week for a quote from MI way, Was on the call for over 30 minutes, finally I receive my quote and I am happy. I asked the agent to please send me details regarding my cover so I can double check, as I needed to be covered as as from 01 May 2018, as I have cancelled with current insurance - To date I have still not received any details, When I called the call center this morning, I was told nooo sorry your quote has expired, we need to start the whole process again.IS this company serious, another 30 minutes to do what I thought was done already. How many times to do this before I get assisted for cover, If you cant assist in helping me get cover, how are you actually going to assist me, once I am covered?