Lerato Mathabe

After MiWay sending me an email trying to tell me that my insurance premium will be going up by over R60 per month, i called in and explained that i would not accept this as I was already paying R460 per month for my 2010 Hyundai i10 1.2 GLS. They wanted to increase my installment to R520 and tried to explain that it was due to the increase in price of parts, services and the poor exchange rate... Unfortunately that to me is not my problem, i will not pay more for Insurance each year for a asset that depreciates each year, its that simple and what it should be.

I called in and Spoke to the very kind Lerato Mathabe in the retention division, who went out of her way to help me, She spoke clear English ( which is not her first language) and spoke very politely and professionally. After explaining my concerns and angers, she managed to get my premium down to R345+- per month.

I was very satisfied with the result and will STILL be a customer of MiWay because they took the time to listen to my concerns and they adjusted my premium after. This will be my 4th Year with no claim.

Be better than the rest of these Insurance Companies. Keep your premiums reasonable and you'll keep customers.