Legal department -Disgusting attitude

<p>i had bumped one of Miway clients vehicles, in february 2013, at the time i was 17 years of age only had a learners and have no job or money to pay for this claim, i was driving my friends fathers vehicle and they did not have insurance either. it is now four years later and i had only made 4 installment of R 200.00 each when i was working and able to pay for the damages, untail i had lost my job and had to have my fiance help me pay my other debts. once i have started working again they contacted me in November Thato Moabi, was the Rude woman who called me , she would not give me a chance to explain my situation and once i told her i will make a payment via EFT she said that is fine, i the changed banks and lost thier banking details and sent an email ********** on the 29th of november 2016, requesting the banking details as well as the reference number, and had no reply, i then since have spoken to Thato telling her that i will pay but i have never after 4 years recieved photos or a damage report, i got sent that now for the first time , i queried something written on the document that i must sign to acknowlegde the debt and this was the answer Thato gave me : " no, that is too much work for me'', i asked if any Miway representive will also sign this document, this was the answer i recieved: '' no, only you must sign why are you asking this" . once i had sent the document this was my email to her. </p> <p>you have shown me nothing less than disgusting clients service,<br />as the person who is paying this money i have the right to ask as many questions as i feel right.<br />i have not once said that i am not guilty of this money and i am going to pay it after 4 years! due to me still being in school at the time of the accident and after loosing my job i was unable to pay and now that i can pay you want to be rude? and the only reason that i get upset is, because you are too lazy to do your own job " no, that is too much work for me'' but you harassing me to pay!</p> <p>find attached, and please make sure that if your company ever wants to contact me again that someone with manners and compassion calls me and not you!</p> <p> </p> <p>i am disgusted!</p> <p>but i know i am guilty so i will pay the money every month!, just thought id notify you of the rude staff that your company has. </p> <p> </p>