Left without car or help

I was in a car accident a week ago today. I phoned MiWay, and opened a claim online. They sent a tow truck to take my car away. I have contact them (MiWay) frequently since then, both over the phone and on their online chat system. I was assured that I would be contacted regarding the progress on my car, and the car hire I am entitled to as per my policy. Today, for the first time someone actually helped me (Livhuwani Siganunu) who could confirm that MiWay had not yet done ANYTHING re my claim or car. She sent assessors to check out my car and organised car hire: in 3 minutes! What the hell was 'Gloria' my apparent representative doing? I have been left stranded and car-less for a week, where MiWay has not ONCE contacted me, but I have contacted them on multiple occasions. Very poor show.