JJ
Jennifer J

1 reviews | Active since Feb 2017

01 Feb 2017, 15:42

LEFT STRANDED BY MI-WAY DRIVE ME HOME INITIATIVE

<p>I booked the Mi-way drive me home service for Saturday 29 January 2017.&nbsp; I went to Saigon restaurant in Sandton for a birthday dinner.&nbsp; The booking was for 10h30pm and no one arrived, I was left stranded by Mi-way.&nbsp; I telephoned them as there was no sign of their driver, no one called to say they were on their way or late or anything.&nbsp; Mi-way did not know what to do, no other driver was despatched or a plan b offered to me.&nbsp; In the end, after waiting 15 or 20 minutes, I left and drove myself home!!</p> <p>I had just arrived at home when a young man called to tell me he was my driver.&nbsp; I told him I was already at home and cut the connection.&nbsp; He was not apologetic or anything, never mind being over 30 minutes late.&nbsp; To add insult to injury, I got an sms advising me that I had cancelled the drive home booking!&nbsp; I was furious.</p> <p>On Monday morning I was sent from pillar to post, no one assisted me, no one told me what had actually happened on the Saturday evening, why the driver never turned up and why no alternative was on offer.&nbsp; I had had some wine, which was my reason for using the service in the first place!&nbsp; To date no a word from anyone at Mi-Way.&nbsp; Very bad service, but also playing with my good name, for if I had been stopped for a breathaliser, I would have been over the limit!&nbsp; I was literally stranded in Sandton, I live in Ferndale and had no option but to drive myself home!!&nbsp;</p> <p>VERY BAD SERVICE, VERY DISAPPOINTED.&nbsp; PEOPLE BEWARE!!</p>

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Replies (4)
MiWay Insurance
MiWay Insurance's reply01 Feb 2017, 16:01
Official

Thanks for bringing this to our attention! We're sorry for any hassles you experienced, one of our agents will be in touch.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply07 Feb 2017, 08:27
Official

We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you in any way. Thanks for giving Busi a chance to discuss your concerns with you in more detail and to help.

We’re happy to hear that you trust in us have been restored and that you’ve decided to stay with us. Please give us a shout if you need any further assistance.


Kind regards,
The MiWay Team

JJ
Jennifer J's update07 Feb 2017, 10:31
Reviewer Update

MyWay Team

Your lady Busi contacted me exactly once, I was in a meeting and she advised she would call again, which she never did.

Today (07.02.2017) I received a call from Nicole Thring, who, for the first time, advised me of what had actually taken place on the night in question. A mistake was made, however, as I informed her, NO ALTERNATIVE PLAN was offered to me by MiWay in order for me to get home safely. My complaint was only dealt with when I posted on Hello Peter. Not a good show at all. She has followed through on as I requested a letter of apology and I am very satisfied with her assistance.

Why could I not have received this assistance on Monday26 January 2017 when I spent ages calling and was sent from pillar to post.

Kind regards

JENNI JONES

MiWay Insurance
MiWay Insurance's reply07 Feb 2017, 15:19
Official

We’re so sorry for the let down, please be assured that this is not the kind of service we aim to deliver. Michael has since called to assist and we urge you to give us a call if there's anything else we're able to help with.

Best regards,
The MiWay Team