Left out in the cold after paying

<p>My policy number is P ********** 2.</p> <p>In April 2016 we moved insurances to MiWay where we thought we were getting great value for money when it came to insurance premiums and the promised qualifty of service. For the record we have had uninterupted full comprehensive insurance for more than 10 years perhaps even longer. In July this year we had a house break in where we had to claim from Miway. This process was frustrating and took forever almost 2 months to settle the claim and having to jump through all sorts of hoops just to get paid for house items that had been covered by MiWay. In October again we had yet another house breakin and unlike the 1st time the claim process went well and we had all our items in about a month.</p> <p> </p> <p>Shortly after the second breakin and after the claim had been settled Miway has come along and said that they no longer want our house hold content as part of their policy. They are giving us a notice of termination of cover and we must go find a new insurer who will cover us for our household content. However they will keep everything else except this part of the policy. That being our home cover, vehicles and other personal possesions. </p> <p>My question to you Miway is why do I pay i nsurance? Why is it that when i don't claim it is okay for you as a company to benefit from my premuims and the minute I use what I am paying for I must find myself left out in the cold after I have paid you from month number one. This is appauling service to say the least. It certainly is not what was promised when I joined Miway in April. This was suppose to be a hassle free and great customer service that is transparent. Why was I not notified in the begining if transparency is one of your values that should I claim more than once I will be removed from you company. For the second claim we have had to pay an additional excess since we claimed in July and we did that. Now I find myself having to shop around for household cover. Had I known that this is what is in the fine print even though you say on your website that there is no fine print I would have never moved from my previous insurer.</p> <p> </p> <p>We pay insurance so that when things go bad we are covered. I do not miss payments to you and have certainly not caused the breakin myself when they have occurred however the sole reason your company exists is the reason you are kicking us out and cherry picking what you want to keep. This is unfair and unjust treatment. I will be sending this complaint to the Ombudsman and will take it up with the South African Insurance Association.</p> <p> </p>