SG
S G

1 reviews | Active since Jan 2012

29 Mar 2017, 08:45

Left on hold for 25minutes

<p>I called Miway at around 8:20. I spoke to an agent gave her all my details and explained the situation to her and advised her that I need more information. She asked me to hold, and left me holding for 25 minutes. Unacceptable and very frustrating. </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply29 Mar 2017, 09:22
Official

Thanks for bringing this to our attention, we'll get an agent to give you a call and assist you.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply30 Mar 2017, 14:01
Official

Apologies for the lapse in service you experienced!

Khosi has since been in touch to discuss your concerns, and she also explained the claims process. We urge you to get in touch if you need anything else.


Kind regards,
The MiWay Team