Learn your process and procedures.....!!!!

I logged a claim on 02/10/2015 and started communicating with Zanele.<br> The claim was finalized 2 days ago after speaking to a manager.<br> <br> But I a question and mailed the claims department and Zanele.<br> <br> She called me today and had such a bad attitude and the manner in which she spoke to me was terrible.<br> Who does she think she is. She ended the call stating her manager will call me and said thanks and hung up while I was thanking her and greeting her. She could not even great me back.<br> Still I wait for the manager to call me.<br> <br> I informed her that after this experience with a claim I am moving my insurance to a company that takes pride in the claim process. I am disgusted at her service levels and I will not deal any further with such a company that allows such bad service.<br> <br> 2 days ago her manager admitted that she processed my claim incorrectly and was at fault. Never mind not knowing about a campaign that Miway is running. She works for Miway but didnt know about a claim process that's been advertised via e-mail and on your website. Thats truly sad. <br> <br> And i was warned about the claim process at Miway but did not listen. And today I now understand what Outsurance meant. Thats truly sad.