last minute . com

i was involved in an accident on the 16/01/2016 My vehicle was towed etc to SMD Durban an assessor allocated to the vehicle on the 19/01/2016 The vehicle was sent to a repairer in Warne Beach being about 70km from my house .The vehicle took about 3 weeks to be repaired . notifications happened via sms.I picked up the car and noticed it had a vibration and sound on the steering wheel and it served to the left when driving on a straight , i requested the alignment report which i never received , the brakes felt weak when i slowed down.I reported my concerns to Sello Mpati on the 9/02/2016 and no one responsed .i left voice mail messages as well.Today the 18/02/2016 i emailed the miway settlements department with my query and i received a prompt call from the repairer which advised i should bring the vehicle in.A short while later the assessor from Miway called telling that the brakes could not have been effected from the impact, hitting a kerb at 60km when sliding of a road .i may not know alot but i requested why i was not informed when the assessor inspected my car ,the individual on the phone says,because i did not specify it. the level of service was not good7 years as a client