1 reviews | Active since Jul 2013
lag of communication ( I am deeply disappointed with the service that am currently getting)
As a loyal customer of Miway i am very disappointed in you . I registered a claim with you on the 05/04/2018. i got help from one of your helpful lady by the name of Elizabeth . she requested documents from me to speed up my claiming process i gave her all the info. I send her an email on Monday 09/04/2018 to check the progress she said everything was done on her side she has send the DOC to her manager . Is been more than 24 hours waiting for her manager to respond. All i want to know is why does it take you minutes to deduct Premiums but taking forever to settle a claim ? I am deeply disappointed with the service that am currently getting.
We have passed your message on to our Claims team and someone will be in touch to assist you.
Best regards,
The MiWay Team
We have passed your message on to our Claims team and someone will be in touch to assist you.
Best regards,
The MiWay Team
We are so sorry for the lack of feedback you’ve experienced with you claim, it is not our intention to cause you any hassles. We believe that Mukovhe has since given you a call to discuss your concerns, and we are happy to hear that he has authorised your claim with you.
Please don’t hesitate to give us a call should you need anything else.
Kind regards,
The MiWay Team
We are so sorry for the lack of feedback you’ve experienced with you claim, it is not our intention to cause you any hassles. We believe that Mukovhe has since given you a call to discuss your concerns, and we are happy to hear that he has authorised your claim with you.
Please don’t hesitate to give us a call should you need anything else.
Kind regards,
The MiWay Team