MN
Mabutho N
1 reviews | Active since Jul 2020
26 Jun 2021, 09:38
Lack product knowledge and unprofessional
I called MiWay on the 21st of June 2021 regarding a policy. The person I spoke to couldn't answer my question so she promised to send it someone and they would get back to me asap. On 25th June they hadn't called so I called them back. The supervisor and the manager couldn't give a reason why an additional excess was charged. The manager promised someone would call me before the end of day on 25th June and nobody called. Why does MiWay employ people who don't know their product? Why do they promised and not honour their promise?
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MiWay Insurance's replyOfficial
26 Jun 2021, 10:21This is unacceptable, and we apologise for the inconvenience and frustration you have experienced. Your feedback has been escalated and someone will be in touch shortly to sort this out! Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply26 Jun 2021, 10:21
Official
This is unacceptable, and we apologise for the inconvenience and frustration you have experienced. Your feedback has been escalated and someone will be in touch shortly to sort this out! Best regards,
The MiWay Team
The MiWay Team
MN
Mabutho N's updateReviewer Update
28 Jun 2021, 10:21Finally I got a call from Lebogang Mphahlele and she helped me. She knows their products and explained those aspects that needed to be sorted out. I wish and hope MiWay has more consultants like her. 5 stars for her
MN
Mabutho N's update28 Jun 2021, 10:21
Reviewer Update
Finally I got a call from Lebogang Mphahlele and she helped me. She knows their products and explained those aspects that needed to be sorted out. I wish and hope MiWay has more consultants like her. 5 stars for her