Lack or service and support, no resolution of claim, yet premium increase by 50%

I am currently awaiting feedback for a claim a placed 2 weeks ago, I have made several calls to enquire. The info that I currently have is due to the several calls (at my own cost) that I have made. My vehicle is badly damaged and in need of repair asap, yet there is no urgency from miway despite the several attempts I have made to ensure they are aware. This is not the first time they have made me wait after I had put through a claim. There is no communication nor suppose from this company. I had to call to find out the consultant handling my case was off sick, and my claim was sitting collecting dust until she got back. Another consultant that assisted me last week did not even complete the the process he was doing, and only to find out yesterday, when I called. I am told I can only call for a courtesy car on a Monday, Tuesday or Wednesday, but if Miway does not get back to me by then, I would have to wait till the next week, which has been the occurrence the past two weeks. I am very frustrated at the lack of service, and after increasing my premium for the most pathetic service I have ever received. Up your standards and if its staff that's your problem, change you staff. I have left two enquiries today. I am utterly disappointed.