AW
Angela W
1 reviews | Active since Mar 2013
19 Mar 2026, 08:43
Lack of service, broken trust and i have always spoken highly of my insurance... only to be let down
my vehicle broke down 2 days ago, i checked my policy for car hire as uber is costing me 550 a day!! i called the call centre they confirmed i have vehicle hire its on my policy, they transferred me to claims department who advise i do not have this cover, i spoke to consultant named Doctor, this was right now..... 8:40 this morning, I want to thank Doctor as i will be cancelling my policy and seeking new insurance this morning!!!
Helpful (0)
Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
19 Mar 2026, 08:43It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply19 Mar 2026, 08:43
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
AW
Angela W's updateReviewer Update
19 Mar 2026, 09:42thank you but i have just cancelled, as i do have a mechanical breakdown and requested car hire for 2 days maximum, as this should be covered!!!!! i have joined Budget with all my requests, this is SAD but clearly MIWAY doesn't need long-time customers, my partner had policy with you for over 5 years and myself only last year but this is not service, We under extreme pressure due to this, i called cancellations and they weren't willing to even assist further quiet happy to cancel per my request and not even fix it. IN ALL OUR YEARS WITH MIWAY THE LACK OF SERVICE TODAY WAS SHOCKING
AW
Angela W's update19 Mar 2026, 09:42
Reviewer Update
thank you but i have just cancelled, as i do have a mechanical breakdown and requested car hire for 2 days maximum, as this should be covered!!!!! i have joined Budget with all my requests, this is SAD but clearly MIWAY doesn't need long-time customers, my partner had policy with you for over 5 years and myself only last year but this is not service, We under extreme pressure due to this, i called cancellations and they weren't willing to even assist further quiet happy to cancel per my request and not even fix it. IN ALL OUR YEARS WITH MIWAY THE LACK OF SERVICE TODAY WAS SHOCKING