RK
Rasool K
1 reviews | Active since Nov 2010
07 Jan 2024, 18:59
Lack of response has lost you a new client
Filled in the MiWay contact-me webpage online, received a call from an agent (Bathabile). When I explained that I wanted to insure my complete portfolio, and that I would rather email MiWay my current policy for all of my info and current insured assets & details, I was promised an email which I would be able to reply to (with my current policy attached). No email to date.
Miway, maybe you don't need my portfolio, and judging by your lack of response, you won't be getting it either. Pathetic that in these times, you don't want another client, I'll find another insurance company that shows interest wants to insure me!
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Replies (1)MiWay Insurance's replyOfficial
08 Jan 2024, 08:43It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply08 Jan 2024, 08:43
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
