Lack of Information

This morning my Clutch cable was loose and I got stuck, I called Miway for assistance and I spoke to three consultants who did not bother to call me back after the call to get further details, I called back using my airtime and none of these people I spoke to did even bother to check up on me while I was waiting for a tow truck and I just learned a few minutes ago that the package does include an Uber which I needed at the time to get to work, I ended up not going to work and I had to make arrangements to get back to home while my insurance could have done that for me, I feel like I am not being taken seriously as the paying customer