Lack of information

<p>A year ago I had the exact same problem that I have today.</p> <p> </p> <p>on 05/04/2017 i called in to have a pro rata amount calculated on my account. I was told that it would debit within 3 days. I also asked that my debit order date and account be changed.</p> <p>Money was left in the account, but never debited.</p> <p>Then at 06:55 on 09/04/2017 i get an sms to day that R1008.00 was debited from my account, which is way more then the premium.</p> <p> </p> <p>So, i call in...first they tell me that they don't debit on weekends thats why the pro rata did not go off. Then, when i tell them they actually debited me on the weekend...they said that the Pro rata + the premium was taken....</p> <p>apparently if the pro rata date and the premium date are days apart, then they take both at the same time....problem is NO ONE told me???</p> <p> </p> <p>had i known, i would have said....okay leave the pro rata i'll wait for the premium over the weekend.</p> <p> </p> <p>subsequently, the debit order is going to return. I will be charged a fee.</p> <p>and i dont care so much about the fee...what i care about is...what happens if something happens in the next few days and the debit order returns? You will decline the claim, based on no payment...neglecting the fact that i was not fully informed of your processes and what would happen.</p> <p> </p> <p>Check your records, last year April i had the same problem with misinformation.</p> <p>or is this a April thing...and i the April's fool?</p> <p> </p> <p> </p> <p> </p>