Lack of feedback and slow processing of the claim

I was involved in an accident on the 31st of May, the claim validator was less proactive on my claim to the extent that I had to call almost all the time until a gentleman, Mr DuToit, who I believe deserves hats off came to the rescue after the normal(5 days) turnaround time has lapsed. Excuses like \we have a lot of claims to sort out"";as it stand I do not see myself referring someone to MiWay."""