Lack of feedback and resolution to my claim

I submitted a claim to your insurance company a month ago and have not yet had this claim finalized.<br> You requested i provide you with all relevant documents of which I did provide relating to this claim and was contacted two weeks back and advised that my claim would have been finalized within two days time.<br> Its now two weeks later and I have not received any contact or feedback from MIWAY. As if that is not agony enough, you have now debited my account with the same amount of the \written-off"vehicle included in the premium which I wonder which or whose vehicle are you now covering? As you yourselves have written off my vehicle.I have been patient with your company and now want the following from you (That's if you have any shred of service left in you)Give me resolution to this claim today.Secondly please advise why you debited the same installment including the vehicle written off? I want that money reversed back into my account.<br> My canopy which was an accessory to the car"