SK
Stephen K

1 reviews | Active since Apr 2014

06 Dec 2024, 08:55

Lack of disclosure concerning lightning damage

Our house was struck by lightning last week Wednesday morning resulting in damage to our alarm system. MiWay has informed us that they will not be honouring our claim as lightning damage (formerly included with 'Act of God' events) has now been grouped electrical surge damage (due to all the loadshedding). I do not believe we were adequately informed of this change. So far, whilst looking for a new insurer, all the candidates do cover lightning damage. It's time to move on.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply06 Dec 2024, 08:57
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team
SK
Stephen K's update06 Dec 2024, 14:41
Reviewer Update
Good day, I was in a meeting earlier. Please could you call again.