Lack of contact regarding refund

I am very dissapointed, I very recently gave MiWay a very good review for customer service, however I must now complain as I logged an issue that my premium had been double deducted.<br> <br> An agent called me a day after I logged the issue, however due to a very bad storm in the area I requested that they please call me the following day, which they agreed as apparently the department that could help me was closed.<br> <br> I am still waiting for them to call me back.<br> <br> This is unacceptable service and I would have expected the system to have refunded me by now.