Lack of competency

I have been a client of Miway for more than a year. In general I was very happy about how they handled my claim. My only frustration with them right from the beginning was for them to call me back!!!! And now again so! At the moment I just feel like cancelling my policy with them because no one gets back to me after many reminders to call me. Till now not one phonecall, not one email!!!! My problem: My premium was R701.36 , beginning March they deducted R1013, 18 from my account, without any notification whatsoever!! I phoned them on 4 th of March and spoke to a consultant called "Precious", I asked her what was going on why that amount was deducted from my account, and she could not tell me for sure. First she said it was an increase, and then she said it was because of my claim. So obviously she did not no!! An increase of 50% not possible!!!! Because of my claim also not possible!! Why was I not informed about this????? Then at the end her reply was they did send me an email, I never received such an email, otherwise I would of sorted that out before they deducted R1013 from my account instead of R701. She said someone would call me back within 72 working hours, well we are standing on 24 March today and my call to them was 4 March.....and not one call, not one email eversince. This kind of frustrating is definitely not what I need from a company. I simply cannot afford to pay that high premium and will have to cancel my policy with them because of a lack of interest to call me back. I do not know if this company is folding or if it is in general a lack of competency. I am so disappointed in MIWAy.