Lack of Communication on Recovery of Fees from Third-Party Insurance

Subject: Urgent: Lack of Communication on Recovery of Fees from Third-Party Insurance

Dear MiWay Team,

This is very frustrating because I am left chasing my tail in circles with no clear indication on a way forward. There has been a lack of communication and progress updates on the recovery of my fees from a motor vehicle accident I was involved in last year. The other driver accepted full responsibility for the incident and shared all the necessary details, which I promptly submitted to MiWay.

Despite this, I have received no proactive communication from the team regarding the status of the recovery. I have had to constantly call for updates, which is both frustrating and unacceptable. This is not the first time I’ve experienced this—during an accident in 2021, I paid my excess and was never updated on the recovery process, nor refunded. I will not allow this to happen again.

I expect to be informed of any developments, delays, or bottlenecks in real-time so that I may take appropriate action where necessary.

Frankly, the lack of service and accountability is deeply disappointing and well below the standard one would expect from a reputable insurer.